Shipping & Returns

We aim to fulfil your orders as soon as possible, however we are also a very small business, with the online orders element operated by just a single person.

Please note that delays are possible.

Standard Delivery
Courier: Australia Post
Timeframe: 2-10 Business Days
Cost: Calculated at Checkout Automatically by AusPost. We do not profit from the shipping cost.
Fully Tracked.

Express Delivery
Courier: Australia Post
Timeframe: 1-4 Business Days
Cost: Calculated at Checkout Automatically by AusPost. We do not profit from the shipping cost.
Fully Tracked.

We offer returns or exchange for most products. Please see below for further details.

Change of Mind
If you’ve changed your mind, you can return most items within 14 days of receiving your order, provided:

• The item is unused, unopened, and in its original packaging
• You provide proof of purchase

Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked service.

Faulty or Damaged Items
If your item arrives damaged, defective, or not as described:

• Contact us within 7 days of delivery
• Include your order number and clear photos of the issue

We’ll offer you a replacement, exchange, or full refund, depending on the situation and your preference.

Non-Returnable Items
We cannot accept returns on:

• Opened or used products

Please send to shop@braidysbghc.com